These terms apply to every booking made with Air Guide Travel: Hajj, Umrah, Iraq and Syria ziarat, hotels, visa assistance and air tickets. By paying a booking amount you accept these terms and the details of the package you booked.
1. Bookings
A booking is confirmed only when Air Guide receives the booking payment and the documents asked for (passport, CNIC, photographs and any form needed). Seats in group packages are given on a first come, first served basis, and bookings close when the group is full.
2. Hajj bookings: terms & conditions for enlistment
Hajj packages follow the Hajj Policy and instructions of the Ministry of Religious Affairs & Interfaith Harmony (MORA), Pakistan, and the rules of the Ministry of Hajj & Umrah, Saudi Arabia.
- Limited Hajj quota allocated by MORA.
- Hajj applications will be confirmed by us only on a first come, first served basis.
- Final booking will be made on receipt of 100% of the selected package cost before 15 Nov 2026 (as per instructions of MORA).
- Package costs mentioned are calculated on the current exchange rate of 1 SAR = PKR 75. The prevailing exchange rate will be applied on SAR costs on the day the actual payment is made by the Haji.
- Cost for Mina & Arafat Category A services is included in the package as per 2026 rates. If a substantial increase is announced by KSA for 2027, that will be charged separately.
3. Prices
Package prices are per person and are based on the room sharing, hotels, flights and exchange rate shown when you book. Changes made by airlines, hotels, governments (visa fees, taxes, Mina and Arafat charges) or a large change in the exchange rate may change the final price. Air Guide will tell you before asking for any difference.
4. Visas and travel documents
Air Guide helps with visa applications, but visas are issued only by the embassy or government concerned. Air Guide cannot guarantee that a visa will be granted or the time it will take. Your passport must be valid for the period required by the destination country. You are responsible for giving correct details and documents.
5. Flights
Air tickets follow the airline's own fare rules for changes, cancellations, refunds and baggage. Flight times can be changed by the airline. Please reach the airport at least 3 hours before departure.
6. Hotels, transport and the programme
The hotels and programme shown are those booked at the time. If a hotel or service becomes unavailable, Air Guide will arrange one of the same or better standard. The order of ziarat and visits may change because of local rules, crowds, weather or security.
7. Cancellations and refunds
Please see our Refund Policy.
8. Conduct and health
Pilgrims are asked to follow the instructions of the group leaders and the laws of the countries visited. Please tell us about any medical need (for example a wheelchair) when you book so we can arrange it.
9. Events beyond our control
Air Guide is not responsible for delays, changes or losses caused by events beyond its control, such as government decisions, airline changes, border closures, natural events, illness or security situations. We will always try to help and to keep extra costs as low as possible.
10. Changes to these terms
Air Guide may update these terms. The version on this page on the day you book applies to your booking. This version takes effect on the day this website goes live.
Contact us
Air Guide Travel, Karachi, Pakistan
Phone: 021-111-786-572
Email: info@airguide.travel
WhatsApp: +92 334 6644016