We understand that plans can change. This page explains how cancellations and refunds work. Please ask us in writing (email or WhatsApp) to cancel, and keep our reply.
1. Hajj
Cancellation and refund of Hajj bookings follow the Hajj Policy and instructions of the Ministry of Religious Affairs (MORA), Pakistan. Amounts already paid to Saudi Arabia or to airlines, hotels and service providers are refunded only as far as they refund them to Air Guide. to confirm: Air Guide's own cancellation charge, if any.
2. Umrah, ziarat and group tours
If you cancel, we refund what we can recover from airlines, hotels, transport and visa authorities, less any amount they keep. to confirm: Air Guide's cancellation charges and how they change with the number of days before departure.
3. Visa fees
Visa and government fees cannot be refunded once the application has been submitted, whether the visa is granted or refused.
4. Air tickets
Ticket changes and refunds follow the airline's fare rules. The airline's charges apply, and an Air Guide service charge may apply. to confirm: Air Guide's service charge.
5. If Air Guide cancels
If Air Guide has to cancel a group, you can move to another group or receive a full refund of the amount paid to Air Guide.
6. How refunds are paid
Refunds are paid to the person who made the booking, by bank transfer or cheque, after the suppliers have refunded Air Guide. to confirm: usual number of working days.
Contact us
Air Guide Travel, Karachi, Pakistan
Phone: 021-111-786-572
Email: info@airguide.travel
WhatsApp: +92 334 6644016